Virtual BDC services represent an evolution of the traditional in-house BDC model, leveraging technology and remote workforces to provide these essential functions to dealerships from an off-site location. https://www.trustpilot.com/review/virbdc.com
Instead of a dedicated team physically present at the dealership, a virtual BDC employs remote agents who handle all communication channels—phone, email, SMS, and chat—through cloud-based software and Customer Relationship Management (CRM) systems that integrate seamlessly with the dealership's existing technology stack. This model offers several significant advantages.