On 06/10/2015 at 10:30, xxxxxxxx wrote:
the description of the SDK Help subforum is actually a relict from the times before the new SDK Support Team took up its work. To be honest, we never realized the Xpresso part in that description until we were made aware in this thread. But we took this as a chance to discuss the scope of the team and the Plugin Café forums.
This is what we came up with (I'll also make an announcement about this) :
- We will continue to take care of Xpresso related programming questions (like for example how to program a node or on problems with the Python node).
- We will also continue to propose Xpresso solutions for programming questions, where we deem these good solutions.
- Any Xpresso topic may be discussed in this forum by the community.
- We'll discuss such Xpresso questions within our team and will decide, if we take these over or not. This decission will be made up based on our resources, severity and complexity of the question. For example a question on how to use an iterator node has less chances, than a question about a node not doing what to be expected (like in this case). Questions about how to achieve a certain effect using Xpresso, will have very small chances. The decision will be made public by either a marker in the thread's title or by a post in the thread, we are not completely sure, yet.
We really hope, you don't mind our decision. We are simply afraid, that we won't have the resources to answer all Xpresso questions and we think, most members in these forums will appreciate, that we still have some time left to work on new SDK documentation, better SDK QA and nice new SDK examples. Furthermore, we (SDK Support Team) also lack the user expertise to do efficient support on Xpresso and C4D itself - makes us somewhat ill suited for the task. But we promise to learn and give our best.
@Casimir: Now, for the actual question in this thread: If you can provide us with a scene showing the problem we'll look into it. Maybe we will still need to forward you to MAXON's user support, but at least we'll check.
@Samir: Thanks for making us aware. We hope, the outcome doesn't disappoint too much.
your SDK Support Team