THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED
On 14/06/2012 at 11:24, xxxxxxxx wrote:
@Giblet: thanks again. Actually no, I haven't told him to restart, but just did after reading your answer. Anyway, yep, I now got a print from my SNCheck() and...everything is correct (also as an answer to Matthias last question) :
- The multilicense digits and the plugin serial arrive correctly (I ALWAYS tell my customers to enter manually and not via Copy & paste to avoid any hidden characters to be included...he tried both)
- My license server license key is correctly clipped (removing the xxxxxx12345-) remaining the actual serial number to check for..all correct
- What is strange though is that the screenshot shows a | in the middle of the multilicense key (which remains untouched by my code btw.). I have asked the customer if that | is really there or if it is a compression issue of the screenshot image...no answer yet (he must have gone home already).
What the... :-( I also tried other keys (as I have a bundle key, and for each module (Plants/Effex) there is a different serial number possible, so 3 different serials possible depending on which module the user bought) and none of them work.
In 10 years (wow it's actually that long now) I never had a single case where a serial number I generated did not work. I double checked everything. Everything is absolutely super-duper fine and it should work just fine!
Now, the last thing I will do now is to tell him to "unplug" one of the client c4d licenses from the server and try a "normal" single license key (which ultimately is the same without the extra stuff for the license server and 2 other digits) and see if that works.
If it does, there must be something passed by the license server additionally that I cannot track (maybe it is that | character).
Concerning your thoughts about R13 LS being different, I have several LS customers working on R13, no problem for them at least so I safely assume it's not the problem (but maybe it's the LS version itself? I already asked above if 13.012 version may introduce any problems...)
sigh...it's a pita for sure :-)