Urgent: custom files & PC/MAC Network



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 31/05/2010 at 14:47, xxxxxxxx wrote:

    User Information:
    Cinema 4D Version:   11.5 
    Platform:    Mac  ;  Mac OSX  ; 
    Language(s) :     C++  ;

    ---------
    Hi,

    my object loads custom files from the server in a NET environment. This works flawlessly, for me, all my betatesters and also all my customers except for one.

    He has a iMAC as server and PCs as clients. Is there any known issue with such a network setup and RequestFileFromServer()? It seems very weird because it really works for everyone except this one customer who claims that he is doing everything as he should (I gave him a step by step description but it still doesn´t work for him).

    In my object I store a user specified path and file name used to load the custom files. In a NET environment I use RequestFileFromServer to get the path to the project directory on the server where all the files remain (I omit the directory set in the object and only use the file name added to the server path in this case). This works great but it looks like it doesn´t work for the customer (for whatever reason). Is there an issue like this known? Maybe due to the PC/MAC mix? Could this have to do with the network maybe?

    My testers as said also cannot reproduce this and other customers render fine over NET.

    thanks iA



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 31/05/2010 at 17:30, xxxxxxxx wrote:

    It's hard to help without seeing some code. And since the problem doesn't seem to occur frequently, even code might not help. The best thing would be IMO to provide the customer with a special version of your plugin that outputs tons of detailled debug messages in the console (or better: into a log file) for everything that happens.
    Cheers,
    Frank



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 01/06/2010 at 01:12, xxxxxxxx wrote:

    Originally posted by xxxxxxxx

    It's hard to help without seeing some code. And since the problem doesn't seem to occur frequently, even code might not help. The best thing would be IMO to provide the customer with a special version of your plugin that outputs tons of detailled debug messages in the console (or better: into a log file) for everything that happens.
    Cheers,
    Frank

    You think I didn´t do that already? 😉 The code works fine, it´s not happening unfrequently, it happens only in this case! I really wanted to know if there is a known problem with this network setup, the code I´m sure is fine. But thanks for your interest and help Jack.



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 01/06/2010 at 02:10, xxxxxxxx wrote:

    I am not aware of any issues with RequestFileFromServer().

    cheers,
    Matthias



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 01/06/2010 at 02:16, xxxxxxxx wrote:

    ok thanks for the info matthias


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