C4D serial digits not unique?



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 09/01/2010 at 11:04, xxxxxxxx wrote:

    Originally posted by xxxxxxxx

    yeah but fortunately, some rather like that ;-)

    so you like warez people fooling you with the same name? 😲



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 10/01/2010 at 09:14, xxxxxxxx wrote:

    Originally posted by xxxxxxxx

    ..
    so you like warez people fooling you with the same name? 😲

    actually what was meant is the opposite.
    guess im not too good at making jokes by juggling words around.. ;-)



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 24/01/2010 at 16:22, xxxxxxxx wrote:

    Since I again got license requests with the very same "12345" serial number, what shall we do? Of course, giving out a license on that serial would be stupid. But on the other hand, that guy has already paid me for the license.

    What would you do? Send the money back? I'm really no big fan of that :D



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 24/01/2010 at 16:54, xxxxxxxx wrote:

    Atm, I do refunds on the spot telling them straight
    that this number is floating around the web and can not be accepted.

    I add that if this is a mistake, from my side, they are welcome
    to sort it out per mail. Never happened yet………

    Usually (with other numbers) I simply answer that they are welcome
    to send a valid number and the license is on "hold" since I state
    that there is no refund at my shop. Also works, it's just sad to have to
    do those mails.

    Cheers
    Lennart



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 25/01/2010 at 06:04, xxxxxxxx wrote:

    Sounds reasonable. Did the same now ;-)
    Thanks Lennart!

    Cheers,
    Jack



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 25/01/2010 at 09:16, xxxxxxxx wrote:

    thats how i do it as well and nobody has ever complained yet ;-)



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 03/02/2010 at 08:15, xxxxxxxx wrote:

    ok, that's a solution for the "12345" digits. But how can we detect other illegal digits? If we are intended by MAXON to deny plugin licenses for illegal C4D numbers, we need a database to validate the number.

    A few moments ago, another customer has asked for a new plugin license, because his c4d base number has changed when upgrading to R11.5.So there is still the question, whether that is possible in a legal way.

    @Maxon: How can it happen, that a customer gets a new base number when upgrading to X.5 (excluding the multi-license reason)?



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 03/02/2010 at 08:53, xxxxxxxx wrote:

    Howdy,

    Originally posted by xxxxxxxx

    ... But how can we detect other illegal digits? If we are intended by MAXON to deny plugin licenses for illegal C4D numbers, we need a database to validate the number....

    Well, there could be illegal cracked serial numbers floating around out there of which Maxon may not be aware, not to mention those people who are pooling their money and sharing a serial number, so I doubt there is a completely accurate list of illegal copies of Cinema 4D.

    Originally posted by xxxxxxxx

    ..,A few moments ago, another customer has asked for a new plugin license, because his c4d base number has changed when upgrading to R11.5.So there is still the question, whether that is possible in a legal way.

    @Maxon: How can it happen, that a customer gets a new base number when upgrading to X.5 (excluding the multi-license reason)?

    Well, if a user is upgrading an R11.0 educational version to an R11.5 full version, the base serial number would probably change. I believe that the 6th digit determines whether or not it's an educational version. If it is an educational to full upgrade, then you might want to offer a special upgrade price for the plugin.

    Adios,
    Cactus Dan



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 08/02/2010 at 07:56, xxxxxxxx wrote:

    Well..  I'm officially part of the club now.  I got a serial number with the last four digits 12345.    This must definitely be a number generator.   My response to this person was...

    "This is a serial number that has been flagged as pirated.  Please contact Maxon to resolve this matter.    I am unable to send you a serial number until you provide me with a valid Cinema 4D serial number.  "

    Does that seem like a fair statement?

    ~Shawn



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 24/02/2010 at 05:22, xxxxxxxx wrote:

    I've just checked my database for multiple c4d serial digits belonging to different customers. I countered only numbers, that occur more than 3 times. This is the result:

    10002012978: 11
    10032001069: 9
    10100012345: 10
    10100059094: 25

    This shows, that sus**cious numbers are not always as obvious as the 12345 number. Fortunately there are only two R11 serials.

    I'm thinking about a database for us to query and check for sus**cious numbers at least to handle the "new serial when upgrading to .5" issues...



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 25/02/2010 at 07:45, xxxxxxxx wrote:

    Yeah, right now 10100059094 is pretty popular.....
    I must say this is starting to get annoying but I guess there
    is nothing much to do other than possible add the numbers
    that are proven dizzy here at this thread.
    Mean while double check my register for each new sale.

    Cheers
    Lennart



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 01/03/2010 at 07:24, xxxxxxxx wrote:

    Ok, this is not funny anymore……….
    What are the chances to make some sort of "data base".

    I don't like this situation when almost I daily must respond
    to customers explaining the situation.

    I'd even go as far as paying for some sort of
    "Maxon Qualified Serial Support".

    What can be done?

    Cheers
    Lennart



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 01/03/2010 at 07:58, xxxxxxxx wrote:

    I second that.  Let's start a database.  I would be happy to host it at my site.     Any thoughts on how we can do this?

    ~Shawn



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 02/03/2010 at 16:00, xxxxxxxx wrote:

    So does everyone that encounters this send the money back?    Is it legal to say that they are no refunds?

    ~Shawn



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 02/03/2010 at 16:28, xxxxxxxx wrote:

    Thinking out loud here….

    No, I don't think it's wise just keeping the money
    as no product is actually shipped.
    If not only to to -not- get in trouble if the
    person starts to complain at the money transfer partner (PayPal etc).

    I -suppose- (I'm not a lawyer or anything) one could
    construct a safe reclaimer at the shop that a license
    will be shipped after payment -and- when a legit serial is sent.
    Until then the delivery is "on hold".

    Again, I can't tell if this is water tight internationally or not.
    And the sad email conversations will still be a time waster...

    Or in more layman terms, "Don't f''k with my time, or pay for it" … :)

    Despite you offer Shawn, I also don't think it is safe to keep serials
    outside Maxon.

    If anything, maybe there could be a login site (at Maxon) with
    a list of suspended numbers. That's all I can think of as possibly realistic.

    Cheers
    Lennart



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 02/03/2010 at 16:35, xxxxxxxx wrote:

    Yeah you are right,  a Maxon hosted serial database would be ideal.  And you're also right that keeping the money is probably bot a good idea.  Although I think I am going to refund the money minus paypal costs.

    It annoys me because it takes up my time to tell these people I can't send them a license for their invalid serial number.  LOL  GRRR.

    Thanks for the response Lennart.
    ~Shawn



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 03/03/2010 at 01:50, xxxxxxxx wrote:

    Just to confirm here, it is definetly an illegal action to not refund the money if you do not provide the customer with the service he paid for. Also it is not legal to not refund the paypal costs, because paypal allows a full refund, which includes any paypal fees, within 90 days. So there is no groundtruth for keeping any money if this is not explicitly stated in your terms of use (and then afaik you cannot simply keep the paypal fees as they are dynamically changing. You´d need to set a fixed fee yourself). It doesn´t really matter if the serial is a valid and legal one in that case.

    All I do is simply reject registration and I refund money.

    I also agree that MAXON needs to come up with a support strategy here for official third parties. Maybe giving them login data for a database on the maxon server or similar and letting third parties sign an according NDA contract beforehand.



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 03/03/2010 at 02:40, xxxxxxxx wrote:

    Okay.. Thanks Katachi,   Seems like there's nothing we can do about the fact that our time is being wasted here.   It doesn't seem right to me.   :)

    ~Shawn



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 03/03/2010 at 03:14, xxxxxxxx wrote:

    yep :)



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 03/03/2010 at 06:54, xxxxxxxx wrote:

    My plugin shop is fully automated, i.e. the customer is able to download the plugin right after a successful paypal transaction. So the only way for me would be, to validate the c4d serial digits during the ordering and deny the purchase from start up. I'm not willing for the extra work of additional e-mail communications and money refund. Furthermore, customers can also pay via bank transfer so it would be a non-acceptable afford to refund the money in this case.

    A database hosted by MAXON, that can be accessed by a php script would be the only way for me to avoid illegal c4d users.


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