THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED
On 28/12/2007 at 07:24, xxxxxxxx wrote:
Cinema 4D Version: 10.5
Platform: Mac ;
Language(s) : C++ ;
one of my customers reports a problem: My plug-in is not loading at all on his machine. This is the first time, I get a report like that. All other customers and testers got it working without no problem.
If there's a valid license found, a message it printed in the console. If there's no valid license found, another message is printed. Either way, SOMETHING should appear in the console when the plug-in is loaded. But nothing. The plug-in file seems to be ignored by the customer's CINEMA.
My plug-in was tested on Win32, Win64, MAC OS-X, using R10.1 and R10.5. Everything always worked fine. The customer has already tried to remove all his other plug-ins (in case somebody uses the same plug-in ID as I do), but still nothing happened.
Anybody here who had a similar problem? I can not debug this error here, because everything works without problems here, of course.