Second Level Support from MAXON

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On 01/06/2005 at 00:33, xxxxxxxx wrote:

User Information:
Cinema 4D Version:    
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Language(s) :     C++  ;

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Hi,
does MAXON plan to install Second Level Support within the near future?

Regards
Peter

THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

On 01/06/2005 at 00:40, xxxxxxxx wrote:

What is "Second Level"? The only returns on "3D Second Level" from Google have to do with AutoCAD tutorials and training.

Just curious. 🙂

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On 01/06/2005 at 10:28, xxxxxxxx wrote:

Ups, sorry if this was a bit misleading.
First Level Support is what Mikael is doing here for us, and a Second Level Support would be support for the supporter, whenever it comes to the point that Mikael cant do anything more without assistance from *the developers*.

Regards
Peter

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On 01/06/2005 at 10:34, xxxxxxxx wrote:

Whenever Mikael doesn´t know what is going on he is asking the programmers anyway.

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On 01/06/2005 at 11:45, xxxxxxxx wrote:

Exactly. Yes, Mikael goes to *the developers* either on our behalf or his own, it is assured. 🙂

You can also contact Maxon Technical support directly, but I find Mikael to be better lifeline.

THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

On 09/06/2005 at 02:16, xxxxxxxx wrote:

I do not doubt Mikael is asking the developers. Really not!
But my understanding of support is more about getting answers, not only asking.

Example from Mikael:
"I don't think there have been any additions in this area in R9"

Somebody who is backed up by reliable sources of information sounds different.

Regards
Peter