Second Level Support from MAXON



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 01/06/2005 at 00:33, xxxxxxxx wrote:

    User Information:
    Cinema 4D Version:    
    Platform:      
    Language(s) :     C++  ;

    ---------
    Hi,
    does MAXON plan to install Second Level Support within the near future?

    Regards
    Peter



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 01/06/2005 at 00:40, xxxxxxxx wrote:

    What is "Second Level"? The only returns on "3D Second Level" from Google have to do with AutoCAD tutorials and training.

    Just curious. :)



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 01/06/2005 at 10:28, xxxxxxxx wrote:

    Ups, sorry if this was a bit misleading.
    First Level Support is what Mikael is doing here for us, and a Second Level Support would be support for the supporter, whenever it comes to the point that Mikael cant do anything more without assistance from *the developers*.

    Regards
    Peter



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 01/06/2005 at 10:34, xxxxxxxx wrote:

    Whenever Mikael doesn´t know what is going on he is asking the programmers anyway.



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 01/06/2005 at 11:45, xxxxxxxx wrote:

    Exactly. Yes, Mikael goes to *the developers* either on our behalf or his own, it is assured. :)

    You can also contact Maxon Technical support directly, but I find Mikael to be better lifeline.



  • THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED

    On 09/06/2005 at 02:16, xxxxxxxx wrote:

    I do not doubt Mikael is asking the developers. Really not!
    But my understanding of support is more about getting answers, not only asking.

    Example from Mikael:
    "I don't think there have been any additions in this area in R9"

    Somebody who is backed up by reliable sources of information sounds different.

    Regards
    Peter


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