Second Level Support from MAXON
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THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED
On 01/06/2005 at 00:33, xxxxxxxx wrote:
User Information:
Cinema 4D Version:
Platform:
Language(s) : C++ ;---------
Hi,
does MAXON plan to install Second Level Support within the near future?Regards
Peter
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THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED
On 01/06/2005 at 00:40, xxxxxxxx wrote:
What is "Second Level"? The only returns on "3D Second Level" from Google have to do with AutoCAD tutorials and training.
Just curious. :)
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THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED
On 01/06/2005 at 10:28, xxxxxxxx wrote:
Ups, sorry if this was a bit misleading.
First Level Support is what Mikael is doing here for us, and a Second Level Support would be support for the supporter, whenever it comes to the point that Mikael cant do anything more without assistance from *the developers*.Regards
Peter
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THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED
On 01/06/2005 at 10:34, xxxxxxxx wrote:
Whenever Mikael doesn´t know what is going on he is asking the programmers anyway.
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THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED
On 01/06/2005 at 11:45, xxxxxxxx wrote:
Exactly. Yes, Mikael goes to *the developers* either on our behalf or his own, it is assured. :)
You can also contact Maxon Technical support directly, but I find Mikael to be better lifeline.
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THE POST BELOW IS MORE THAN 5 YEARS OLD. RELATED SUPPORT INFORMATION MIGHT BE OUTDATED OR DEPRECATED
On 09/06/2005 at 02:16, xxxxxxxx wrote:
I do not doubt Mikael is asking the developers. Really not!
But my understanding of support is more about getting answers, not only asking.Example from Mikael:
"I don't think there have been any additions in this area in R9"Somebody who is backed up by reliable sources of information sounds different.
Regards
Peter