Plugin not loaded in R23 on macOS

Hello everyone,

I'm currently having some issues with one of my plugins for R23.

Sadly I can't reproduce the issue, but I have two customers that report the plugin can't be loaded within R23 and they are both on macOS.

I've also provided them with a DEBUG version, but no luck. My guess is the main module will not be loaded at all...
There's nothing useful written to the console at all.

This is the plugin they are trying to load (you can use the TRY button to download):
https://aescripts.com/aec4d/

They also reported that this happens with other plugins as well... I know that @mikeudin Tools4D also has the same problem. @mikeudin if you want to chime in and report your findings... I'm pretty much lost here... haha.

Cheers,
Lasse

@lasselauch said in Plugin not loaded in R23 on macOS:

if you want to chime in and report your findings... I'm pretty much lost here...

Sure.👍 I'll recieve more info about client system and make some tests with my buddy who have Mac

Okay, great..! I cannot reproduce the issue von my macbook air nor on my iMac.

Customer is running macOS 10.13.6

Hi @lasselauch,

just for confirmation: You are on Python, right? Using the try button, I only see Python code in the archive.

Because you are talking about providing a debug version and Python interpreters (including c4dpy) usually always run in __debug__ mode. Are you setting your release version to False? One side effect of this is for example that assert statements will be stepped over by the interpreter. You should be technically fine to set __debug__ to False in c4dpy, but especially in 3rd party libraries it has become customary to rely on Python always running in debug mode. Or in other words: The only will run properly in debug mode, mostly due to them relying on assert.

FYI: This is not our final answer, I haven't been assigned to this topic, just as a heads up ;)

Cheers
Ferdinand

Hi Ferdinand,

sorry for the misunderstanding. With a DEBUG version I just meant a *.pyp file that simply prints something to C4D's Console, but at the client side there is nothing happening at all.

Sorry, that I can't give any more details I'm also pretty much lost here....

Cheers,
Lasse

@zipit said in Plugin not loaded in R23 on macOS:

just for confirmation: You are on Python, right? Using the try button, I only see Python code in the archive.

And yes I'm using python.

Hi @lasselauch,

no need to be sorry, we just discussed your posting and were not quite sure if you are actually on Python, since debug mode is usually something which is more a C++ thing (although Python technically also has one).

There is also personal information in your screenshot, not sure if you are at liberty/willing to expose this. You might want to consider removing the screenshot or censoring relevant parts if not.

FYI: It will probably take us some time to investigate this.

Cheers,
Ferdinand

Thanks @zipit,
happy about all thoughts and ideas...

Hin @lasselauch, with regard to the issue mentioned it looks like it's somehow similar to what has been already reported on this thread and based on customers feedback, it seems that wiping out and reinstalling Cinema solved the issue.

However it's important to note that Cinema 4D R23 is supported on macOS 10.14.6+ or higher, and in this case the minimum requirements are not matched.

Cheers, R

Oh, nice that is something to work with..
I'll try to contact the customer with that info!

Thanks, @r_gigante

Just FYI – I just double checked both customers are running Mac OS 10.13.6

I have the same problem on PC. Using the Drive! 2.0 plugin.

What's happened.
I had it installed in R23 previously and was working before.
I uninstalled R22 and R23 because DAZ3D released their Bridge to C4D
After I installed R23 again, I went to check and the plugin wasn't there. I have tried reinstalling and that is where I am at.

@r_gigante Ah hell. Guess I need to delete EVERYTHING. Allora, tuo inglese... tu parli inglese benissimo. Bravo. Mi, in Italiano non sono bene.

Python plugins do not work reliably in R23 on OSX 10.13.6. The C4D minimum spec is for 10.14.6 as Riccardo mentioned.

And even if you try to debug a plugin on 10.13.6 what you will notice is that many calls (such as print) don't even work on this OS. So you can't even write anything out to the console to see what the problem might be.

No amount of re-installing C4D will help you at all. You just have to let your customers know that the minimum spec for R23 is 10.14.6 and not guarantee any support for anything below that spec.