Pressing the plugin icon displays the following error message...
Internal Error.
Oops! Looks like something went wrong!
/api/c4dpluginid_cp
Render failed for template
Unable to create a plugin id.
Does work here on Chrome(Win).
You could try to clear the cache for that site (although that error sounds more like an internal malfunction).
If that doesn't help, consider a mobile browser. Had a similar issue a few days back.
Hi Kent,
we had an issue with the plugin ID request page a few days ago. But it should actually be fixed. I quickly tested here on Chrome and Safari on macOS without any issues. If the problem persists, can you provide with some details on browser and OS?
Cheers,
Andreas
It works now. At a guess, do you perhaps do some sort of system back up running at around midnight in Germany? Maybe that disconnects some functionality for a couple of hours? I mention this since I tried again in the afternoon and it was fine.
Hi Kent, thanks for reporting.
Although I'm glad to hear that it actually didn't showed up again, there are actually backup activities running twice a week but they should not interfere at all with the normal board functionality. So far I'll take a look at it.
That said, if a similar situation will happen again in the future, please provide us with the precise time in order to help us browse and verify through the logs.
Cheers, Riccardo